Delivery
Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery
We are based in Brunei Darussalam and offer delivery within Brunei Darussalam only. Delivery is carried out via a runner, with different rates depending on the district:
Brunei-Muara: $5
Tutong: $8
Belait: $10
Temburong: $10
Delivery times are estimates and may be subject to delays beyond our control.
Delivery Fees
Delivery fees are calculated at checkout based on your location. Free shipping are available for orders above $60.
Order Tracking
Once your order has been scheduled for delivery, you will receive a confirmation via Whatsapp. Please ensure your contact details are accurate for smooth delivery.
Failed Deliveries & Incorrect Addresses
Please ensure that your delivery details are correct. We are not responsible for failed deliveries due to incorrect addresses. If a package is returned to us, additional delivery fees may apply for reshipment.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us at saeracollective@gmail.com or via Whatsapp at +673 829 7227 within 48 hours of delivery with your order number and photos (if applicable), and we will assist you accordingly.
For any inquiries regarding your delivery, feel free to reach out to us at saeracollective@gmail.com or via Whatsapp at +673 829 7227.
All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery
We are based in Brunei Darussalam and offer delivery within Brunei Darussalam only. Delivery is carried out via a runner, with different rates depending on the district:
Brunei-Muara: $5
Tutong: $8
Belait: $10
Temburong: $10
Delivery times are estimates and may be subject to delays beyond our control.
Delivery Fees
Delivery fees are calculated at checkout based on your location. Free shipping are available for orders above $60.
Order Tracking
Once your order has been scheduled for delivery, you will receive a confirmation via Whatsapp. Please ensure your contact details are accurate for smooth delivery.
Failed Deliveries & Incorrect Addresses
Please ensure that your delivery details are correct. We are not responsible for failed deliveries due to incorrect addresses. If a package is returned to us, additional delivery fees may apply for reshipment.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us at saeracollective@gmail.com or via Whatsapp at +673 829 7227 within 48 hours of delivery with your order number and photos (if applicable), and we will assist you accordingly.
For any inquiries regarding your delivery, feel free to reach out to us at saeracollective@gmail.com or via Whatsapp at +673 829 7227.